I received that mail 5 days ago and I tried to contact them twice since, but did not hear anything back. Should you require further assistance or information, please contact us by replying to this email or initiating a Live Chat. I do sincerely apologize about any inconvenience this may cause. We shall notify you via email when you are able to request a payout. I can confirm that the Payout was denied due to a standard review that is taking place on the account. I can confirm that we have sent out a previous email regarding this issue, however I do apologize if you have not received it. Thank you for contacting us! I hope this email finds you well. Please send documents via email, using the email address you have registered to your BetOnline account to Players who generate winnings from a poker freeroll or Sportsbook Promotional Free Play are required to make a minimum deposit of $50 and roll this over at least once in the sportsbook prior to any payout being approved.ġ7. If the bills are under a third party's name, they must send a letter of authorization stating that they live in that address, signed by themself, with a copy of the picture ID of the owner of that address. If a player wishes to change their address on file, they must send a utility bill under their name with the new address. Payouts will be sent to the address on file only. Only one Bank Wire or Check payout can be processed every three business days per player.ġ5. Freeplays must be used prior to requesting a payout otherwise the payout will be cancelled.ġ4. Minimum and maximum payouts are subject to change without notice.ġ3. Max payout per day depends on the specific payout method being used. If a check deposit was made, BetOnline requires 21 business days as per the clearance time before a payout can be requested.ġ2. Freeplays must be used prior to requesting a payout otherwise they will be cancelled.ġ1. Minimum and maximum payouts are subject to change without notice.ġ0. If a check deposit was made, BetOnline requires 21 business days as per the clearance time before a payout can be requested.ĩ. Bank Wire instructions must be provided in the cashier every time you request a payout through this method.Ĩ. Please note that players depositing via credit card, debit card or prepaid card are required to wait a minimum of seven business days from their last deposit prior to requesting a withdrawal.ħ. ET for the payout to be processed the same day. All the documentation required must be sent before 1:00 p.m. You have registered to your BetOnline account.Īdditional documentation may be required at management discretion. A utility bill or bank statement dated within the last 3 months confirming the address Copies of the front and back of all cards used to deposit on your account If making credit card deposits, please note credit card documentation will be requested. Your payout will be processed using the same method used for deposit if the option is available however BetOnline reserves the right to use alternative methods for payouts if necessary, regardless of the deposit method used to fund the account.Ħ. Payouts requests are processed Monday through Friday, between 9:00 a.m. Players are entitled to a $50.00 discount once every (30) days, on the payout method of their choice on Friday if you would like to take advantage of this discounted or fee-free payout please specify this when making your payout request.ģ. Please allow 24 hours for your payout request to be reviewed before the processing time begins.Ģ. Payouts may be requested at any time online via the cashier.ġ.
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